Shipping & Refund Policy

Processing times are set by the Operator. Orders are typically prepared for shipment within a few business days after payment is confirmed; research materials may require additional preparation time. Any processing estimate shown at checkout or announced on the store takes precedence over this general guidance. You will receive an email confirmation when your order is placed and updates as it progresses.

Orders ship via major carriers with tracking. A tracking number is provided by email once your shipment is on its way. Delivery timeframes shown at checkout are carrier estimates, not guarantees — carrier delays, weather, and customs processing are outside the Operator's control.

You are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact the store immediately — addresses can usually be corrected only before the order ships. Packages returned by the carrier because of an incorrect or incomplete address may incur additional shipping charges to resend.

Title to the products and the risk of loss pass to you upon the carrier's delivery to the address you provided at checkout.

Products on this store are research materials. Because their integrity cannot be verified once they leave the Operator's control — they may be sensitive to temperature, light, and handling, and cannot be restocked or resold — all sales are final. Returns and exchanges are not accepted for change of mind, ordering errors made by the buyer, or unused product. The only exceptions are orders that arrive damaged or incorrect, as described below.

If your order arrives damaged, or you receive the wrong item, contact the store within 7 days of delivery using the contact information published on this store. Include your order number and clear photos of the product, packaging, and shipping label. Approved claims are resolved with a replacement or a refund, at the Operator's discretion.

Packages that are refused at delivery, go unclaimed, or are returned as undeliverable are not automatically refunded. Original shipping charges are non-refundable, and reshipment may require payment of new shipping fees. If a returned package's contents cannot be verified intact, a refund may be declined under the all-sales-final policy above.

A package that the carrier's tracking shows as delivered is considered delivered. If your tracking shows delivery but you cannot locate the package, check with household members and neighbors, then contact the carrier to open a claim — the store can assist with the claim where possible. Replacement of packages confirmed delivered by the carrier is at the Operator's discretion.

You may request cancellation of an order that has not yet shipped by contacting the store as soon as possible. Once an order has shipped, it cannot be cancelled and the all-sales-final policy applies.

Approved refunds are issued to the original payment method. Refunds are typically processed within 5–10 business days of approval; the exact timing depends on your payment provider or bank. For manual payment methods (such as bank transfer), refunds are returned to the same account the payment came from.

Shipping questions, damage claims, and refund requests should be directed to Apex Laboratories LLC using the contact information published on this store. Fulfillment and refund decisions are made by the Operator — not by the Platform that hosts this storefront.

Email: accounts@apexlabs.co